RESIDENTS

When the Cheakamus Crossing neighbourhood was built for the 2010 Winter Games as the Whistler Athletes’ Village, a heat pump using the Cheakamus Crossing District Energy System (DES) was incorporated into buildings and homes. 
 

About the Cheakamus Crossing District Energy System

The District Energy System extracts heat energy from treated wastewater at the Wastewater Treatment Plant to provide space and domestic hot water heating to the Cheakamus Crossing neighbourhood.

There are 174 homes developed by WDC connected to the DES through individually owned and operated heating systems. The DES provides homes with water that is pre-heated from treated wastewater effluent.

The Resort Municipality of Whistler (RMOW) operates and maintains the DES that is located at the Whistler Wastewater Treatment Plant, as well as piping in public areas. Strata properties are responsible for the piping on common property, and individual homeowners are responsible for all home heating equipment within their homes. 

The DES substantially decreases the electrical and natural gas consumption in the community.

Today, the majority of homes in the Cheakamus Crossing neighbourhood are restricted to the Whistler workforce through the Whistler Housing Authority

Update from October 2019

REMINDER: November 1 final date to participate in Home Heating Repair and Maintenance Program

Homeowners in the 174 Whistler 2020 Development Corporation (WDC)-constructed townhomes connected to the Cheakamus Crossing District Energy System are being reminded about the November 1, 2019 deadline to participate in the updated Home Heating Repair and Maintenance Program.

If you wish to participate in the program and have not yet completed the release form, you must do so by November 1, 2019.  

Program Updates

In August, the WDC shared information about the updated Home Heating Repair and Maintenance Program for WDC-constructed townhomes connected to the Cheakamus Crossing District Energy System.

  • To qualify for the Home Heating Repair and Maintenance Program the registered owners of at least 75 per cent of the properties in the strata corporation must sign the enclosed release form that indemnifies the WDC and the Resort Municipality of Whistler (RMOW) from future claims regarding the owner's home heating system. UPDATE: This threshold has been met in the five strata developments.

  • Once the signed release forms have been submitted and verified by WDC and the 75-per cent threshold per strata has been reached, $5,000 per property will be paid directly to those owners who have signed the release. UPDATE: The WDC will verify signed release forms and issue cheques directly to homeowners after the November 1 deadline has passed.

The final deadline to participate in the program is 4:30 p.m. on November 1, 2019, after which no further applications for this program will be considered. 

To participate in the program:

  1. Review and complete the the release form, which is also available from your strata corporation.
  2. Ensure that all owners on title for your property sign the release.
  3. Submit your completed form to your strata council, and ensure that they submit the form to WDC before 4:30 p.m. on November 1, 2019.

Your strata council will collect and provide completed forms to the WDC. If you have any questions, please contact your strata council or the WDC Board at [email protected].
 

Home Heating Repair and Maintenance Program – September 2018

Further to steps already taken to provide property owners with ongoing information, maintenance support and options, the WDC and RMOW recognized that some residents were still having issues with their in-home systems and were seeking further information, guidance and assistance.

In September 2018, a home heating system repair and maintenance program for WDC-constructed homes connected to the District Energy System was approved.

Details of the program were communicated to homeowners through their quarterly DES billing package in fall 2018, and were shared on Cheakamus Crossing and RMOW websites.

Setting aside funds for this program builds on significant work already taken in response to homeowner concerns about their home heating systems.

Past Initiatives – Review of home heating systems connected to the Cheakamus Crossing DES

The Whistler 2020 Development Corporation (WDC), the developer of the Cheakamus Crossing neighbourhood, and the RMOW took the following initiatives in response to homeowner concerns about their home heating systems: 

  • In early 2016, the RMOW compiled and delivered a Homeowner Quick Reference Guide and a Technical Service Guide  to help homeowners maintain their home heating systems. 
  • In spring 2016, working with the neighbourhood through the Cheakamus Crossing District Energy System Volunteer Committee, WDC retained an independent expert, Integral Group, to review the operations of 20 home owner's heating systems and better understand their experience, which have been published in a Forensic Audit Report.
  • While the report found no systematic failure within the system, it did identify some deficiencies in individual home heating units and a platform for further review.
  • In September 2016, nine units were closely inspected using a list of specific items that were identified in the earlier forensic report. 
  • This data was used to estimate the cost to make certain repairs, where required, in the WDC constructed homes noted above. 
  • In October 2017, owners of the 174 townhomes constructed by WDC were also given the option to disconnect from the DES if they were dissatisfied with the operation of their home-heating systems. Find out more about disconnection inquiries.

Authorized Technicians

The following authorized technicians were identified for the original home heating repair and maintenance program:

  • Allied Plumbing, Heating & Air Conditioning Ltd. (Barry Wajzer: 604-307-3100)
  • Energy 1 Services Ltd. (Yvonne: 1-844-488-3700 ext. 104)
  • Haakon HVAC Services (Maria or Sarah: 604-932-3088. Please mention that you are with this program, so they connect you to the right technician.) 

System Flush Procedure

There have been questions about the proper procedure for flushing home DES units. This procedure consists of cleaning and then flushing the system with water until clear and blowing down the buffer tank to remove sediment.

The following procedure has been recommended by the authorized technicians:

  • Clean and flush through the heat pump and buffer tank first; then flush the heating zones by manifold.
  • Clean and flush on a per zone per manifold basis to ensure maximum flow velocity through each heating zone and individual fan coil circuits (where available). Finish with the domestic hot water section of the heating system.
  • Vent air from each fan coil loop at beginning of flushing that fan coil.
  • Isolate each individual heating loop after flushing to prevent dirty water from contaminating already cleaned sections.

Home Information Packages

Whistler Development Corporation (WDC) retained the services of Conasys Home Information Systems to provide homeowners in Cheakamus Crossing with unit-specific guides.

Access the customized home owner information package at homeinformationpackages.com.

Fees and Charges

The Resort Municipality of Whistler (RMOW)  collects annual user fees for the District Energy System on a quarterly basis.

Residents of the Cheakamus Crossing neighbourhood can expect to receive bills after the end of each quarter on April 1, July 1, September 1 and December 31. 

User fees are collected in accordance with the Cheakamus Crossing District Energy System Fee Bylaw.

Additional resources

 

AttachmentSize
2016-10-28-WDC-DES-update.pdf150.03 KB
2016-11-22-WDC-DES-update.pdf236.75 KB
2016-12-06-WDC-DES-update.pdf201.1 KB
2017-02-20-WDC-DES-update.pdf191.78 KB
2017-03-14-Domestic-Hot-Water-Tank-Replacement-Update.pdf263.89 KB
2017-03-22-WDC-DES-update.pdf195.03 KB
2017-12-05-WDC-DES-update.pdf199.5 KB
18-08-2019-WDC-DES-LetterResidents_signed.pdf57.12 KB
16-08-2019-WDC_RELEASE_AND_INDEMNITY_AGREEMENT.pdf105.46 KB